Queue Management

Reception that keeps moving.

Organize the wait, call each customer at the right time and direct them to the right counter. VisualCom designs, installs and maintains your queue management system in New Caledonia.

Talk about your project View the use cases

THE DEVICES

Everything you need to keep the line moving.

From taking a ticket to being called to the counter, every piece of equipment plays a role in a simple journey for your visitors and your teams.

On site

Ticket kiosk

Visitors choose their service and get their number as soon as they arrive.

No app to download

Mobile ticket

Visitors scan a QR code or open a dedicated link to take their place directly from their phone and track their position in the queue.

Information

Call display

Called numbers and the corresponding counter or till are clearly displayed in the waiting area.

Agent workstation

Call button

From their workstation, the agent simply calls the next customer.

Touch interface

10" call tablet

A dedicated touch interface lets teams call, recall and manage the queue directly from their workstation.

HOW IT WORKS

From arrival to the counter, everything is connected.

Visitors can take their place at a kiosk or from their phone. The team then manages the calls, and the screen simply shows where to go.

On site

I take my ticket at the kiosk

On my phone

I scan a QR code or open a link

01
I'm in the queue
02
The agent calls me
03
My number and counter are displayed
04
I go to the right reception point

IN ACTION

One click. The next customer is called.

Try it out just like from a reception desk.

Counter 03

A023

Please come forward

THE SOLUTION THAT CONNECTS EVERYTHING

Qmatic Orchestra manages the entire journey.

Behind the kiosk, mobile ticket, call buttons, tablets and displays, Qmatic Orchestra orchestrates the queue in real time.

Queue management

Define services, priorities and call rules.

Workstation management

Each agent manages their calls from their button or tablet.

Statistics

Analyze wait times, footfall and activity across your reception points.

Appointments

Integrate expected visitors into the reception journey.

Virtual queue / Mobile ticket

Let visitors take their place and track their wait from their phone.

Qmatic Orchestra

VisualCom represents and integrates Qmatic solutions in New Caledonia.

VisualCom supplies the hardware, integrates Qmatic, installs the solution, supports your teams and provides local maintenance.

Installation and configuration of the solution.
Training and support for your teams.
Technical support and maintenance in New Caledonia.

Customer stories

Projects delivered in New Caledonia.

Every photo is an installation done on site, not a stock image.

Qmatic Orchestra

Auchan — Quai Ferry

Système d’accueil et de tickets pour fluidifier les flux en grande distribution.

Accueil public · Orchestra

DITTT — nouvel accueil

Mise en service d’Orchestra pour l’accueil des usagers de la direction des transports terrestres.

Orchestra · accueil

Accueil et billetterie

Ticket, écran d’appel et guichet : le parcours se lit, l’appel se déclenche, le comptoir avance.

Témoignages

Ce qu’ils en disent.

“Thanks to VisualCom's ticketing system, managing the wait is much smoother and more organized. Less stress for our customers and our teams! A simple solution that truly improves the customer experience!”

Richard RENOULT Marketing and Sales Director at Lagoon

Questions

Before equipping a location.

What is Qmatic Orchestra?

Orchestra is Qmatic's queue management solution for organizations with multiple reception points: ticketing, calling, counters, statistics. VisualCom is its representative in New Caledonia.

Do I necessarily need a ticket kiosk?

No. If your space allows it, the mobile ticket (QR code or dedicated link) can replace the physical kiosk. Many reception areas still keep the kiosk, though, for visitors who prefer to take a ticket on site.

How does the mobile ticket work? Do I need to download an app?

No. The mobile ticket works directly from the phone's browser via a QR code or dedicated link. Visitors take their place, track their position in the queue and come forward at the right time.

How does the agent call the next customer?

From their workstation, the agent triggers the call for the next customer using a physical call button or a 10-inch touch tablet. The number and corresponding counter then appear on the call display.

Can I use a tablet instead of a call button?

Yes. The 10-inch call tablet has the same functions as the call button (call, recall) and also lets you manage the queue directly from the touch screen. The choice depends on how your reception desk is used.

Does VisualCom provide maintenance?

Yes. VisualCom provides training on delivery day, technical support in Nouméa and maintenance contracts: you won't be redirected to a European call center for a display that stops calling numbers.

Le fil des chantiers