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Managing customer flow in retail

Managing customer flow in retail
Retail

Managing customer flow in retail

Eight minutes: that's the wait-time limit beyond which a Géant-Casino Nouméa customer leaves the queue without buying anything — what's known as a NO SHOW customer.

Géant-Casino Nouméa Retail

A metric tracked for over 3 years

This maximum wait time is calculated using the customer-flow management system put in place more than 3 years ago. Two years ago, the tolerance threshold was still 10 minutes: if patience could be measured in time, we’d be losing about 1 minute of patience per year.

A customer-flow management project?

Digital signage, queue management: contact VisualCom to discuss it.

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