Lagoon Case Study
Digital signage tailored without cutting corners on quality
About the client
Offratel Lagoon is the largest internet service provider in New Caledonia, offering a full range of telecommunications services to a diverse customer base.
The challenge
To handle the influx of customers at its new store in the Halles de Magenta, Lagoon’s management wanted to welcome visitors under the best possible conditions. The goal was to provide a ticket dispenser and displays to track calls while broadcasting advertising messages about current offers. The underlying goal was to collect data on visits (wait time, processing time, purpose of visit) to improve the customer experience.
VisualCom's response
VisualCom perfectly met the request by installing the new version of Orchestra, including the new “reports” module to produce accurate statistics on visitor flow. A ticket dispenser was installed at the store entrance, and a dedicated number-display screen, powered by ClicAndPublish, broadcasts advertising videos.
An additional request was covered during deployment. Indeed, when a visitor takes a “business” ticket, the agents handling that request are in upstairs offices and can’t see the waiting room. To solve this, an email notification was set up to alert staff when a “business” visitor arrives.
Conclusion
The mission was accomplished. Even as needs evolved during the rollout, the solution put in place was able to adapt dynamically and at no extra cost.
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