A queue management system installed for Auchan Quai Ferry
Every day at lunchtime, the deli counter at Auchan Quai Ferry drew a rush of customers in a hurry, creating heavy pressure at the counter. Auchan turned to VisualCom to organize the flow and ease that tension.
A complete queue management solution
The solution deployed consists of two ticket dispensers connected to the Orchestra platform, letting customers take a number as soon as they arrive; two Philips PRO displays installed in strategic spots to show the numbers called; customer call buttons used by staff; and a dedicated priority lane for the Deli counter.
Quick adoption on the ground
From day one of the launch, customers and staff quickly took to the new solution. The VisualCom team was on hand to support users and fine-tune the placement of the buttons. A nice bonus: Auchan Quai Ferry’s communications team also uses the queue displays to promote in-store products through ClicAndPublish.
Immediate, measurable results
After a few weeks of use, statistical reports showed very positive results: wait time cut by nearly 30%, processing time reduced by 20%, and the number of “unserved” customers cut in half. This new setup significantly improved the customer experience.
A customer reception project?
Queue management, ticket kiosks or digital signage: contact VisualCom to discuss it.